Refund Policy

Eligible Returns & Refunds

Your request may qualify if:

• Your order arrived damaged during shipping.
• You received the wrong item.
• Your product has a verified manufacturing defect.
• The product is broken, cracked, or unusable upon arrival.
• Another issue has been reviewed and approved by our customer support team.

Damaged or Incorrect Orders

Please inspect your order upon arrival.

If your item is damaged, defective, broken, or incorrect, please contact us within 7 days of delivery and include:

• Your order number
• Clear photos or videos showing the issue
• Photos of the shipping package (if applicable)

Our support team will review your request and provide an appropriate solution as quickly as possible.

Not Eligible for Return or Refund

Return or refund requests will not be approved for the following reasons:

• You no longer need the product.
• You change your mind more than 12 hours after placing your order.
• You ordered the wrong product or selected the wrong version and did not notify us within 12 hours of placing your order.

Non-Returnable Items

For hygiene and safety reasons, opened or used cosmetic products cannot be returned unless they arrive damaged, defective, or incorrect.

The following items are also non-returnable:

• Gift cards
• Clearance or final sale items
• Products damaged through misuse or improper storage

If you are unsure whether your order qualifies, please contact our support team before returning any item.

Exchanges

If you received a damaged, defective, broken, or incorrect item, we will gladly send a replacement at no additional cost.

If you wish to exchange for a different product, please place a new order after your return request has been approved.

Refunds

Once your return has been approved, your refund will be processed to your original payment method within 5–10 business days.

Please note that your bank or payment provider may require additional processing time before the refund appears in your account.

If you have not received your refund within 15 business days after approval, please contact us.

Need Help?

If you have any questions about your order, returns, or refunds, our support team is happy to help.