Shipping policy

Shipping Information

Order Processing Times

Please allow 1–3 business days for your order to be processed and dispatched after being placed.
An order is considered dispatched once it has been handed over to our shipping carrier and is in transit to your address.

During peak periods or holidays, processing times may extend up to 7 business days.

Estimated Shipping Times

USA: 15-25 business days
🌍 Other Countries: 20-30 business days

Please note that during busy seasons or holidays, shipping carriers may experience delays in transit or tracking updates that are beyond our control.
For international shipments, customs inspections or local postal delays may extend delivery times.

Order Changes & Accurate Shipping Details

Customers are responsible for ensuring that all shipping details are accurate and complete at the time of checkout.
Incomplete or incorrect addresses may cause delays or order cancellation.

If our system detects an issue with your address, our support team will contact you by email within 3 business days.
If we do not receive a response within that time, your order may be canceled.

If you notice an error in your shipping details, please contact us at healoriecorp@gmail.com within 24 hours of placing your order.
We’ll do our best to make any necessary updates, but we cannot guarantee changes after this window.

Delayed Delivery

At Healorie, we understand how important it is for you to receive your order on time.
While we strive to ship every package promptly, certain factors may cause delays, including:

  • Courier or postal disruptions

  • Severe weather or natural events

  • Customs inspections

  • Product availability or payment verification issues

We’ll always do our best to keep you updated and assist wherever possible.
However, Healorie is not liable for delays caused by factors outside of our control.

Lost or Stolen Packages

If your package is lost or stolen after being handed to the courier, please contact us at healoriecorp@gmail.com.

Once an order has been shipped, it is the courier’s responsibility to ensure safe delivery.
In such cases, we recommend reaching out to the courier to file a claim. Our team will gladly assist you by following up and providing updates.

Please note that Healorie is not responsible for lost or stolen packages, as these fall outside our refund policy.
However, depending on the situation, we may offer a replacement or partial compensation.

If your package remains missing, we recommend filing a police report and sharing the case number with the courier for further investigation.

Shipping Policy Updates

Healorie reserves the right to modify or update this Shipping Policy at any time without prior notice.
By making a purchase from Healorie, you agree to the most recent version of this policy.

We encourage customers to review this page periodically to stay informed about any changes.
If you have any questions or concerns, please contact us at healoriecorp@gmail.com.